Integration with CA Service Desk Manager › Prerequisite for In-context Launching of CA Service Desk Manager

Prerequisite for In-context Launching of CA Service Desk Manager

The CA Service Desk Manager integration supports context-sensitive launches from the DSM Explorer to the CA Service Desk Manager Web GUI. These launches require that you have appropriate access permissions granted in CA Service Desk Manager. Therefore, the user account (user ID and password) with which you are logged in to the DSM Explorer must also be created as a contact in CA Service Desk Manager.

If your Client Automation user account is unknown in CA Service Desk Manager, you see a log-in screen when you try to launch the CA Service Desk Manager Web GUI.