The CA Service Desk Manager setup automatically installs the Service Aware policy for Client Automation and the predefined problem types for ticket creation. The name of the Service Aware policy is ManagedAssetEvents. The predefined problem types can be modified or enhanced by the CA Service Desk Manager administrator at any time.
Further, CA Service Desk Manager creates a proxy account for Client Automation, System_MA_User, which is configured with a defined set of privileges, and associates it with the Service Aware policy.
The Client Automation setup automatically creates a configuration policy for the integration with CA Service Desk Manager. The configuration policy is installed on the Common Configuration (CCNF) manager under the following path name:
/Default Computer Policy/DSM/Service Desk Integration/default
To enable integration, the Client Automation administrator needs to set up the configuration policy using the Common Configuration manager GUI.
The configuration policy parameters encompass the following areas:
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