The DSM Explorer › Computers and Users Folder › All Computers › Computer Name Pane › Asset Context Menu Options › Create a Service Desk Ticket

Create a Service Desk Ticket

You can manually create a service desk ticket in the context of computer assets from the DSM Explorer. For example, you can create a service desk ticket for a computer that has either violated policies or has failed jobs.

To create a service desk ticket

1. Right-click a computer asset, and select Create Service Desk ticket from the context menu.

   The CA Service Desk Create New Ticket window appears with the selected asset name in the Asset field.

   Note: The Create Service Desk ticket option is available only if you have enabled the CA Service Desk integration. For more information, see Service Desk Integration Policy Group under Configuration Policy in the DSM Explorer Help.

2. Specify the other required fields in CA Service Desk and click OK.

   A service desk ticket is raised.

Note: For more information about creating tickets in CA Service Desk, see the CA Service Desk Implementation Guide.

More information:

Service Desk Integration Policy Group