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Diagnostics and Troubleshooting › The Platform Is Displayed as "Unclassified" in the Overview Page

The Platform Is Displayed as "Unclassified" in the Overview Page

Symptom:

The platform is displayed as "Unclassified" in the Overview page.

Solution:

Enable the default engine job "Default Software Contents Download Job" in the DSM Explorer GUI (Control Panel, Engines, System Engine) and check that this job is enabled and no error has occurred. If the job execution is displayed as an error, make sure that this system is able to connect to the internet to allow the update to be downloaded from the CA website.