CA Clarity Service Connect Setup and Installation › How to Set up Remedy for Connection to CA Clarity PPM

How to Set up Remedy for Connection to CA Clarity PPM

Install Remedy on top of the basic BMC Remedy Action Request system. CA Clarity PPM connects with Remedy using Web Services, which means that you must also install the Remedy Mid-Tier application.

See the Remedy documentation for more information about the BMC Remedy Action Request and the Mid-Tier application.

Use the following process to set up Remedy for connection to CA Clarity PPM:

1. Create a Remedy Web Service query operation.
2. Define the required query filter criteria.
3. Select the data fields returned by Remedy Web Service.