CA Clarity Service Connect Setup and Installation › How to Set up Remedy for Connection to CA Clarity PPM › Select the Data Fields Returned by Remedy Web Service

Select the Data Fields Returned by Remedy Web Service

Follow these steps:

1. In the Remedy Administrator, click Output Mapping.
2. In the right panel, under ROOT, create the following elements:

   Estimated_Total_Time

   Type: int

   Mapped to (left panel): Estimated Total Time

   Total_Time_Spent

   Type: int

   Mapped to (left panel): Total Time Spent

   Resolved_Time

   Type: dateTime

   Mapped to (left panel): Resolved Time

   Request_Impact

   Type: string

   Mapped to (left panel): Request Impact

   Modified_Time

   Type: dateTime

   Mapped to (left panel): Modified Time

3. Click Map.
4. Click OK, then save changes.