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CA Clarity Service Connect Setup and Installation › How to Set up Remedy for Connection to CA Clarity PPM › Create a Web Service for Query Operations

Create a Web Service for Query Operations

Remedy includes some default Web Services which you configure to include the filter criteria and data which your client application requires.

For example, CA Clarity PPM must filter using Remedy's Status field, which is not possible using stock Remedy Web Services. To be able to filter, you create a new Web Service query operation that uses a generic filter argument.

Follow these steps:

  1. Open the Remedy Administrator.
  2. In the object tree, click the Web Services node.
  3. Double-click HelpDesk_Query_Service.
  4. Under Operations, click New.
  5. Complete the following fields:
  6. When prompted to map object changes, select Replace current mappings.