The Overview page contains the following portlets:
Supports the use of the Customer Portal as the default overview page. An out-of-the-box action items portlet that exists elsewhere in the product.
Displays a list of metrics with a stoplight to indicate status for the metric. The IT executive or manager can determine areas of services that are over set thresholds (red), requiring a watch (yellow), and running smoothly (green).
Note: The portlet differs from the Service Health portlet on the Service Dashboard. The IT executive or manager can view multiple departments and their services, rather than merely one department and its services. The following metrics are included in the portlet:
Click to access the Metrics portlet prefiltered to display key metrics of the Value type.
Click to access the Metrics portlet prefiltered to display key metrics of the Utilization type.
Click to access Incidents on the Provider Portal.
Click to access the Customer Scorecard portlet. The portlet is a link with specific service metrics aggregated across customers.
Click to access the Customer Scorecard portlet.
First calculate the aggregate values for the services represented to stoplight the metric. Then apply the stoplight rules defined for the Service Health portlet on the Service Dashboard. Click the metric link to go to the Budget Analysis portlet. The portlet displays the same data as when accessed from the Provider Department – Budget metric link.
First calculate the aggregate values for the services represented to stoplight the metric. Then apply the stoplight rules defined for the Service Health portlet on the Service Dashboard. Click the metric link to refresh the page.
First calculate the aggregate values for the services represented to stoplight the metric. Then apply the stoplight rules defined for the Service Health portlet on the Service Dashboard. Click the metric link to go to the Workload Analysis by Service portlet.
Click to access the Service Compliance portlet. The stoplight is aggregated as follows:
Click to access the service assets page, which includes portlets for Assets and for Applications.
Click to refresh the page. The stoplight shows the overall status of the projects. Such projects are associated with services that the IT manager is in charge of across all provider departments that they own.
Click to access the Key Tasks and Milestones portlet.
Click to access the Risks portlet.
Click to refresh the page. The stoplight shows the overall status of all change orders inside or outside of a project. The projects are associated with all the services that the IT manager is in charge of across all provider departments that they own.
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