The BRM Accelerator › How to Use the BRM Accelerator › Access BRM Accelerator Dashboards and Portals

Access BRM Accelerator Dashboards and Portals

To access the BRM Accelerator, select Provider Portal or Customer Portal from the IT Service Management menu.

You can view data from the following portals:

Provider Portal

Displays metrics such as financial, customer, resource, and service request information. The portlets on the portal, use stoplights and graphs to alert the IT executive or manager to any areas that need attention. The view aggregates all service information based on the departments handled by the IT executive or manager.

Customer Portal

Focuses on service metrics and costs. The customer portal also contains portlets with graphs, grids, and information to notify the Business Relationship manager of any issues with their customer services. The view on the customer portal is limited to the departments assigned to the Business Relationship manager.

You can access the service and department dashboards from the Service and Department.

Access the Dashboard from a Service

Follow these steps:

1. Open Home, and from IT Service Management, click Services.
2. Open a service to view its dashboard.
3. Click Dashboard.

Access the Dashboard from a Department

Follow these steps:

1. Open Home, and from Organization, click Departments.
2. Open a department to view its dashboards.
3. Click Provider Dashboard or Customer Dashboard.

More information:

Customer Dashboard (BRM Accelerator)

Customer Portal (BRM Accelerator)

Provider Dashboard (BRM Accelerator)

Provider Portal (BRM Accelerator)