Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How Service Desk is Set Up › How to Set Up XOG Client on UNIX Service Desk Application Servers › Step 4: Create the XOG_HOME System Environment Variable

Step 4: Create the XOG_HOME System Environment Variable

Create a UNIX operating system environment variable-XOG_HOME-and define it to point to the home directory of the XOG client. After you have added the new XOG_HOME system environment variable, you must restart the Service Desk daemons for it to be registered to the Service Desk application.

To create the XOG_HOME System Environment Variable

1. Log in as the root user in UNIX.
2. As the root user, stop Service Desk daemons. At the command prompt, execute the following command:

   pdm_halt
   

3. Identify the shell running on UNIX.
   • For Solaris, edit the /etc/profile and the /etc/.login accordingly.
   • For AIX or HPUX, edit the /etc/profile and the /etc/csh.login accordingly.
4. Add the following lines to the beginning of the identified file:
   • For /etc/profile:

     XOG_HOME =/<path>/Clarity/XOG

     export XOG_HOME

     JAVA_HOME=<java installed path up to, but not including, /bin>

     export JAVA_HOME

   • For /etc/.login or /etc/csh.login:

     setenv XOG_HOME <path>/Clarity/XOG

     setenv JAVA_HOME <java installed path up to, but not including, /bin>

5. If the Service Desk privileged user is running the C or Trusted C shells, add the following line to the /etc/.login:

   setenv XOG_HOME <path>/Clarity/XOG
   

6. Exit your UNIX session.
7. Log in to UNIX again as the Service Desk privileged user.
8. Verify that the XOG_HOME environment variable and JAVA_HOME are set correctly. At the command prompt, execute the following command:

   env
   

9. Restart the Service Desk daemons as the Service Desk privileged user. At the command prompt, execute the following command:

   pdm_init