Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How Service Desk is Set Up › How to Set Up XOG Client on Windows Service Desk Application Servers › Step 4: Create the XOG_HOME System Environment Variable

Step 4: Create the XOG_HOME System Environment Variable

Create a Windows operating system environment variable-XOG_HOME-and define it to point to the home directory of the XOG client. After you have added the new XOG_HOME system environment variable, you must reboot the Service Desk server for it to be registered to the new system environment variable.

To create the XOG_HOME system environment variable

1. Go to Settings, Control Panel, and System.

   The System Properties window opens.

2. Select the Advanced tab and click Environment Variables.

   The Environment Variables window appears.

3. Click New in the System Variables section of the window.

   The New System Variable window appears.

4. Complete the following fields:
   • Enter XOG_HOME as the Variable name.
   • Enter the full path pointing the XOG folder (e.g. C:\Clarity\XOG) as the Variable value.
5. Click OK.

   The new variable is saved.

6. Reboot the Service Desk server.