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Overview: Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed › Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed Flow Overviews › How the Change Order Management Flow Works › New Application Management Flow Overviews

New Application Management Flow Overviews

Service Desk change orders representing the demand for a new application or product are sent to CA Clarity PPM as ideas. The CA Clarity PPM demand manager then reviews and converts the CA Clarity PPM idea into a new project.

Note: See the Demand Management User Guide for more information.

Project tasks are linked to Harvest projects and packages through their association to the Harvest project in CA Clarity PPM. You can manage the new product management process using CA Clarity PPM, and manage the software development activity using Harvest. Real-time progress-percentage complete values and lifecycle state changes-is reported in CA Clarity PPM.

In the following scenarios, you will learn how to manage new applications using a combination of CA Technologies products: Service Desk, CA Clarity PPM, and Harvest.