Overview: Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed › Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed Flow Overviews › How the Change Order Management Flow Works

How the Change Order Management Flow Works

Service Desk provides a centralized source for change order issues in the following manner:

• Service Desk analysts initiate and approve change orders, and convert them to a task on an existing CA Clarity PPM project.
• CA Clarity PPM provides a centralized source for the management of changes to existing applications, while Harvest provides the mechanism for implementing changes related to software development.
• CA Clarity PPM project managers can create Harvest packages on an existing project in Harvest from CA Clarity PPM change order tasks.

You can also manage change orders that result in software fixes outside of CA Clarity PPM using only Service Desk and Harvest.

In the following three scenarios, you will learn how to manage change orders using a combination of CA products-Service Desk, CA Clarity PPM, and Harvest-as well as how to manage other maintenance work.

More information:

Service Desk User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed)

Harvest User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed)