You will learn about the connection and support between the following products:
The primary objective of CA Clarity PPM Connector for CA Unicenter Service Desk and CA Software Change Manager for Distributed (The Connector), which is the connection between Unicenter Service Desk, CA Clarity PPM, and AllFusion Harvest Change Manager, is to allow the three CA Technologies products to be process aware and to interact with each other.
With the connector, you can transfer Service Desk change orders to CA Clarity PPM as tasks on an existing project, incidents, or ideas where they can be costed with effort and charged back to the customer, or transformed into project tasks and projects if necessary. After transferring to CA Clarity PPM, the work can be tracked in Harvest packages and status is communicated back to the Service Desk managers and end-users. Using the connector you will gain greater alignment between teams who are responsible for application maintenance and operations, and your business units. Other benefits of using the connector include:
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