Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest and Service Desk on UNIX

How to Install and Configure Harvest and Service Desk on UNIX

The following procedures show you how to install and configure the connector when Harvest and Service Desk are on UNIX servers. This section applies whether Harvest and Service Desk are installed on the same UNIX server or on two different UNIX servers; differences between the two procedures are explained when necessary.

Each step specifies whether the task applies to the Harvest‑UNIX server only or to the Service Desk‑UNIX server only. When a task mentions neither server specifically, the task applies to both servers.

1. Install and configure the files.
2. Create a Harvest Project from Lifecycle Template.
3. Load the form into the Harvest database.
4. Load the form onto each Harvest client.
5. If you are using the Harvest web interface (Harweb), in Harweb, load the form.

Before you start, complete the installation prerequisites for your environment.