In CA Clarity PPM, the fields listed in the following table are populated when a Service Desk analyst creates a CA Clarity PPM idea using Service Desk. Notes are provided only when there is special information on the location of the field in either CA Clarity PPM or Service Desk.
Note: See the Demand Management User Guide for more information.
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CA Clarity PPM Idea Fields |
Service Desk Change Order Fields |
Notes |
|---|---|---|
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Subject |
Order Summary |
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Priority |
Priority |
1, 2 = High |
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Description |
Order Description |
The Order Description field is required. |
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Owner |
Assignee |
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Idea ID |
Change Order Number |
The Change Order Number field is required. |
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Estimated Start Date |
Actual Start Date |
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Estimated Finish Date |
Need By Date |
The Need By Date field is required. |
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