In CA Clarity PPM, the fields listed in the following table are populated when a Service Desk analyst creates a CA Clarity PPM incident using Service Desk. Notes are provided only when there is special information on the location of the field in either CA Clarity PPM or Service Desk.
Note: For more information about incident fields, see the CA Clarity PPM Using Demand Management guide.
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CA Clarity PPM Incident Field |
Service Desk Change Order Field |
Notes |
|---|---|---|
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Short Description |
Order Summary |
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Tracking ID |
Change Order Number |
The Change Order Number field is required. |
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Detailed Description |
Order Description |
The Order Description field is required. |
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Category |
Category |
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Priority |
Priority |
1, 2 = High |
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Expected End Date |
Need By Date |
The Need By Date field is required. |
|
Estimated Total Effort (Hours) |
Est Duration |
Field displays on the Costs/Plans tab in Service Desk. |
|
Primary Contact Name |
Assignee |
Field displays in the Primary Contact section of the Incident page in CA Clarity PPM. |
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