When a CA Clarity PPM change order task is not scheduled and work is not being done, you can cancel the work using CA Clarity PPM. To do this, on the Task Properties: Change Order Details page, at Change Order Status, select Cancel, and click Submit. The change order task status remains Not Started.
When you cancel a CA Clarity PPM change order task, an update is sent to Service Desk. The log comment is entered in Service Desk Change Order Activity Log List detailing the cancellation of the CA Clarity PPM change order task. The cancellation process also updates the Service Desk Change Order Evaluate Clarity Task workflow task status from "Evaluate" to "Skip".
Note: If you only have Service Desk and CA Clarity PPM connected, cancelling the CA Clarity PPM task also updates the Service Desk change order Notify Assignee workflow task status from "Wait" to "Pending" to "Complete".
Note: If you have Harvest, Service Desk and CA Clarity PPM connected and you are using them to manage the change order development, cancelling the CA Clarity PPM task also updates the Service Desk change order Monitor Harvest Package workflow task status from "Wait" to "Skip", and updates the change order Notify Assignee workflow task status from "Wait" to "Pending" to "Complete".
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