CA Clarity PPM change order tasks originate as Service Desk change orders. As the Service Desk analyst transitions the Service Desk change order to CA Clarity PPM, it is converted into a CA Clarity PPM change order task on an existing CA Clarity PPM project. CA Clarity PPM tasks that originate in Service Desk are known as CA Clarity PPM change order tasks. Unlike CA Clarity PPM feature tasks, CA Clarity PPM change order tasks represent a one-to-one relationship between a CA Clarity PPM project task and a Harvest package.
When managing CA Clarity PPM change order tasks, the initial point at which you see the connector is when you view the change order task on an existing CA Clarity PPM project. The project is identified by the project ID specified as a component of the Service Desk project CI.
Note: For more information about Service Desk change orders, see the Unicenter Service Desk documentation.
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