The Process Steps

Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How CA Clarity PPM is Set Up › How to Configure the Connector for CA Clarity PPM › Step 5: Edit the Grid Execution Language (GEL) Script Parameters for the Processes › The Process Steps

The Process Steps

The following table lists the process steps for the connector. You must configure the process steps based on the products you have installed for your integrated systems. Use the table to determine which process step you need to configure. After you have made the configurations, validate and activate the CAI process.

Note: You only need to activate the processes associated with the product(s) you have installed and connected.

Process	Step	Configure and Activate CA Clarity PPM - Service Desk only	Configure and Activate CA Clarity PPM - Harvest only	Configure and Activate all
CAI Harvest	Create	No	Yes	Yes
CAI Harvest Status	Update Status	No	Yes	Yes
CAI Project Post Create		Yes	No	Yes
CAI Project Update		Yes	No	Yes
CAI SDCO Task Update		Yes	No	Yes
CAI Service Desk Create		Yes	No	Yes
CAI Service Desk Task Create Post		Activate only	No	Activate only
CAI Harvest Status ED		No	No	No

To edit the process step GEL script parameter

Open the Administration Tool. This icon is at the top right on the Harvest Project List page.
The Administration Home page appears.
Select Processes from the Data Administration menu.
The Available Processes page appears.
Filter the list to view only the processes related to the connector, the CAI processes. At Process Name, enter cai, and click Filter.
Select the name of the process you want to edit from the list of processes. See the table preceding this procedure to determine which process to edit.
The Process Definition: Properties page appears.
Select Steps from the content menu.
The Process Definition: Steps page appears.
Click the name of the step you want to edit. See the table to determine which step to edit.
Click Edit Custom Script in the Actions section.
The Custom Script page appears. Following is an example of the custom scripts:
Replace the default value with the attributes relevant to your integration in the Custom Script text box. See the following tables for variable changes for the process steps.
Click Save.
Click Validate to verify that the process contains no errors, then click Cancel.
Click Cancel to return to the Processes list page.

The following table lists the variables, their default settings and descriptions for the CAI Harvest Feature Create process for Create Harvest Feature step:

Variable Name	Default Setting	Description/Action
pbroker	harvest	Enter the name of the Harvest broker.
pusername	harvest	Enter the name of the Harvest user.
ppassword	harvest	Enter the password of the Harvest user.
pcreatePkgProc	Create RFC	Enter the name of the Harvest process associated to the Service Desk Clarity Connector lifecycle template. Note: The default process is Create RFC. If the name of this process is changed in Harvest, this parameter must be changed to match that new name.
pdevState	Plan	Enter the first default state of the Harvest package. It should be Plan.
clarity_dbId	niku	Enter the CA Clarity PPM data source.
SDURL	http://localhost:8080/axis/services/USD_R11_WebService	Enter your Service Desk server name and port.
SDUserName	ServiceDesk	Enter the name of the Service Desk user. CA recommends entering a Service Desk user other than ServiceDesk, as this user is typically the administrator.
SDPassword	ServiceDesk	Enter your Service Desk password.
locale	en	Enter the locale value of your Service Desk server.

The following table lists the variables and their default settings for CAI Harvest Status process for Update Status step:

Variable Name	Default Setting	Description/Action
clarityAdminId	caiadmin	Enter the username of the CAI administrator.
clarity_dbId	niku	Enter the CA Clarity PPM data source.
csvStates	Plan, Development, Test, Production	Enter all four states.
csvWeights	0.25, 0.5, 0.75, 1.0	Enter the values of the weights associated with the four Harvest lifecycle states that are included with CA Clarity PPM out-of-the-box. The weights you assign to each state are the weights used to calculate the Overall % Complete field.
dateFormat	yyy-MM-dd HH:mm:ss	Enter the format for the date and timestamp. It should be the default.
pbroker	harvest	Enter the name of the Harvest broker.
pusername	harvest	Enter the name of the Harvest user.
ppassword	harvest	Enter the password for the Harvest user.

The following table lists the variables and their default settings for the CAI Project Post Create process for Set SD CO InProgress Status step:

Variable Name	Default Setting	Description/Action
clarity_dbId	niku	Enter the CA Clarity PPM data source.
SDURL	http://localhost:8080/axis/services/USD_R11_WebService	Enter the URL-including the name and port-of the Service Desk server.
SDUserName	ServiceDesk	Enter the name of the Service Desk user. CA recommends entering a Service Desk user other than ServiceDesk, as this user is typically the administrator.
SDPassword	ServiceDesk	Enter the password for the Service Desk user.
locale	en	Enter the locale for the Service Desk server.

The following table lists the variables and their default settings for the CAI Project Update process for Send Project Complete Message step:

Variable Name	Default Setting	Description/Action
clarity_dbId	niku	Enter the CA Clarity PPM data source.
SDURL	http://localhost:8080/axis/services/USD_R11_WebService	Enter the URL-including the name and port-of the Service Desk server.
SDUserName	ServiceDesk	Enter the name of the Service Desk user. CA recommends entering a Service Desk user other than ServiceDesk, as this user is typically the administrator.
SDPassword	ServiceDesk	Enter the password for the Service Desk user.
locale	en	Enter the locale for the Service Desk server.

The following table lists the variables and their default settings for the CAI SDCO Task Update process for Update Service Desk step:

Variable Name	Default Setting	Description/Action
clarity_dbId	niku	Enter the CA Clarity PPM data source.
SDURL	http://localhost:8080/axis/services/USD_R11_WebService	Enter the URL-including the name and port-of the Service Desk server.
SDUserName	ServiceDesk	Enter the name of the Service Desk user. CA recommends entering a Service Desk user other than ServiceDesk, as this user is typically the administrator.
SDPassword	ServiceDesk	Enter the password for the Service Desk user.
Locale	en	Enter the locale for the Service Desk server.

The following table lists the variables and their default settings for the CAI Service Desk Create process for Create Object step:

Variable Name	Default Setting	Description/Action
XOGUsername	caiadmin	Enter the CAI administrator username, or the username of a user with XOG rights.
XOGPassword	caiadmin	Enter the CAI administrator password or the password of a user with XOG rights.
XOGURL	http://localhost:80	Enter the URL-including the name and port-of the CA Clarity PPM server.
clarity_dbId	niku	Enter the CA Clarity PPM data source.
clarity_sd_resource	caiadmin	Enter the ID of the Service Desk user who can create or update an idea, incident, or project.
SDURL	http://localhost:8080/axis/services/USD_R11_WebService	Enter the URL-including the name and port-of the Service Desk server.
sDUserName	ServiceDesk	Enter the name of the Service Desk user. CA recommends entering a Service Desk user other than ServiceDesk, as this user is typically the administrator.
sDPassword	ServiceDesk	Enter the password for the Service Desk server.
locale	en	Enter the locale for the Service Desk server.