As resources are added to Service Desk and Harvest that need to be used by all products in the connector, you must add a matching resource in CA Clarity PPM. The CA Clarity PPM resource identification code (ID) must be the same as the ID of the resource in Service Desk and Harvest.
Note: For each CA Technologies product that you have connected using the connector, the resource and user IDs controlled by each product must use the same values. These values allow the products to correctly pass resource and user information. Consult with CA Technology Services if you require an automated synchronization process for resource and user IDs.
Note: Contact your CA Clarity PPM administrator or see the Administration Guide for more information.
The following CA Clarity PPM add-ins both interface to Unicenter Service Desk as part of their functionality:
The interface depends on the CA Clarity PPM process engine and/or job scheduler. If you are using either of the add-ins and CA Clarity PPM is being run as a J2EE packaged application on a WebSphere server, configure both the CA Clarity PPM process engine and the job scheduler to run on the CA Clarity PPM background server.
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