Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How to Execute CA Clarity PPM Administrative Tasks › Adding Incident Categories to CA Clarity PPM

Adding Incident Categories to CA Clarity PPM

If you add new change order categories associated with the Create Clarity Work Request workflow to Service Desk, you must also add a matching incident category in CA Clarity PPM. The name of the CA Clarity PPM incident category must be the same as the name of the change order category in Service Desk.

Creating CA Clarity PPM incident categories is basic CA Clarity PPM administration functionality.

Note: There is no intended association between CA Clarity PPM incidents and Service Desk incidents.

Note: Contact your CA Clarity PPM administrator or see the Administration Guide for more information.