Service Desk User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › How to Integrate Service Desk to CA Clarity PPM User Tasks › Monitor Integration Progress

Monitor Integration Progress

When you have Service Desk and CA Clarity PPM connected, certain CA Clarity PPM actions trigger an update to be sent from CA Clarity PPM to Service Desk. These updates are logged as comments on the Service Desk Change Order Activity Log.

The following is a list of the CA Clarity PPM actions that trigger comments to be logged on Service Desk Change Order Activity Log:

• Converting CA Clarity PPM incidents to project
• Converting CA Clarity PPM ideas to project
• Marking CA Clarity PPM change order tasks as Scheduled
• Creating Harvest packages from CA Clarity PPM change order task
• Canceling CA Clarity PPM change order tasks
• Marking CA Clarity PPM change order tasks as Complete
• Marking CA Clarity PPM projects as Complete

When Service Desk is integrated with Harvest, certain Harvest actions trigger an update to be sent from Harvest to Service Desk. These updates are logged as comments on Service Desk Change Order Activity Log.

In Service Desk, you can view the Change Order Activity Log List from the Activities tab of the Change Order Detail window. For more information about the Activity Log, see the Service Desk online help.