Service Desk User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › How to Integrate Service Desk to CA Clarity PPM User Tasks

How to Integrate Service Desk to CA Clarity PPM User Tasks

This section describes the connection between Service Desk and CA Clarity PPM when Harvest is not also installed.

It describes how to:

• Create CA Clarity PPM change order tasks using Service Desk.
• Create CA Clarity PPM incidents and ideas
• Monitor integration progress using Service Desk Change Order Activity Log.