BRM Accelerator Setup › How to Set up BRM with Required Attributes › Key Metric Object

Key Metric Object

Set up the following fields on the Key Metric object, a child of the Subscription object.

Threshold Indicator

Add the Threshold Indicator field to the Create Keymetric, Edit Keymetric, and Keymetric list pages. The field appears as the Higher Values Better check box. If the check box is selected, the values above the threshold are acceptable. If the check box is cleared, the values below the threshold are desirable.

The Higher Values Better check box indicates how the stoplights are determined for a specific key metric field. For example, if you create a new key metric named Number of Suspended Users and clear the check box. Indicates to the data provider for the Value Metrics portlet that values below the threshold are better.

Type

The Type field appears on the Create Keymetric, Edit Keymetric, and Keymetric list and filter pages for a department subscription. A standard text field with drop-down selection from a lookup table. The lookup table includes the following values by default:

• Value
• Utilization
• Closed Incidents
• Created Incidents
• Other

The Type field categorizes the custom metrics for BRM Accelerator portlets. For example, the Metrics portlet uses values labeled with the Value category when you select the Value link in the Service Health portlet on the Service Layout: Dashboard page.

More information:

Service Health (BRM Accelerator)