The BRM Accelerator provides visibility into financial, resource, and service delivery metrics for services and investments that IT departments manage and customer departments use. Some of the data displayed in BRM Accelerator portlets include information and counts about incidents. You can track the incidents using external systems including CA Unicenter Service Desk. The incident data is manually entered in CA Clarity PPM, imported using XOG, or the Import Unicenter Service Desk Data job.
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