Managing Your Business, Service, and IT Units › Access BRM Accelerator Dashboards and Portals

Access BRM Accelerator Dashboards and Portals

To access and view BRM Accelerator portlets, you must have specific access rights. To access the BRM Accelerator, select Provider Portal or Customer Portal from the IT Service Management menu.

You can view data from the following portals:

Provider Portal

Displays metrics such as financial, customer, resource, and service request information. The portlets on this portal use stoplights and graphs to alert the IT executive or manager to any areas that need attention. The view aggregates all service information based on the departments handled by the IT executive or manager.

Customer Portal

Focuses on service metrics and costs. It also contains portlets with graphs, grids, and stoplighted information to notify the Business Relationship manager of any issues with their customers’ services. The view on the customer portal is limited to those departments assigned to the Business Relationship manager.

You can access the service and department dashboards from the Service and Department.

To access the service dashboard

1. Select Services from the IT Service Management menu.
2. Open a service to view its dashboard.
3. Click the Dashboard tab.

To access the department dashboards

1. Select Departments from the Organization menu.
2. Open a department to view its dashboards.
3. Click the Provider Dashboard or Customer Dashboard tab.

More information:

BRM Accelerator Access Rights

Provider Portal (BRM Accelerator)

Customer Portal

Provider Dashboard (BRM Accelerator)

Customer Dashboard (BRM Accelerator)