How to Process Chargebacks › Chargeback Rules › Monitor Chargebacks Errors and Warnings

Monitor Chargebacks Errors and Warnings

Follow these steps:

1. Open Administration, and from Chargebacks, click Messages.

   A list of chargeback errors and warnings appear.

2. Review the following:

   Investment

   Displays the name of the investment used in the transaction.

   Charge Code

   Displays the charge code type associated with the investment.

   Transaction Date

   Displays the transaction date.

   Expense Type

   Displays the type of expense.

   Resource

   Displays the resource that incurred cost against the investment.

   Allocation

   Displays the rule on which the error or warning occurred.

   Allocation Type

   Indicates if this is a credit or debit rule.

   Allocation Subtype

   Indicates if the rule is standard or investment-based.

   Batch Date

   Displays the date the Generate Invoice job was run.

   Batch Ran By

   Displays the user who initiated the Generate Invoice job.

   On Hold

   Displays that the error message is on hold.

   Message

   Displays the error or warning.

3. Select the check box next to each message and do one of the following:
   • Click On Hold to put the error message on hold.
   • Click Release to release the error message from hold.
4. Correct the errors and warnings.