Use the Messages page to view and monitor chargeback errors and warnings:
Once the errors and warning are corrected, messages are removed from this page. The following table includes some of the more common messages and their resolutions:
|
Type |
Message |
Possible Resolution |
|---|---|---|
|
|
Error disbursing debit charges (overallocation). |
The allocation percentages add up to more than 100% in the debit rule. To find out if your debit rule has allocation percentages that add up to more than 100%, configure the “Debits” list column views for the GL Allocation Detail object to display an aggregation row. For more information, see Studio. |
|
|
Error disbursing overhead charges (overallocation). |
The allocation percentages add up to more than 100% in the overhead rule. To find out if your overhead rule has allocation percentages that add up to more than 100%, configure the “Overhead Rule List" list column views for the GL Allocation Detail object to display an aggregation row. For more information, see Studio. |
|
Warning |
No Chargeback Type set on investment. |
Set the chargeback options for the investment. |
|
Error |
No credit rule allocation details in range of transaction date. |
Define a GL allocation in the credit rule for the transaction date. |
|
Error |
No debit rule allocation details in range of transaction date. |
Define a GL allocation in the debit rule for the transaction date. |
|
Error |
No matching credit rule found. |
Do one of the following: If no credit rule exists, create a credit rule. Contact the finance manager. If a credit rule exists, compare its criteria with the transaction, and adjust or create a rule to match the transaction. You can also adjust the transaction to match the rule. Contact the finance manager and investment manager. |
|
Error |
No matching debit rule found. |
Do one of the following. If no debit rule exists, create a debit rule. Contact the investment or service manager. If a debit rule exists, compare its criteria with the transaction, and adjust or create a rule to match the transaction. You can also adjust the transaction to match the rule. Contact the finance manager and investment manager. |
|
Error |
No overhead rule found. |
Do one of the following: Create an overhead rule. Contact the finance manager. Clear the option to charge remaining costs to overhead on the debit rule. |
|
Error |
The selected Department, Location combination is invalid. |
Verify that the properties of the credit rule indicate a valid department and location combination. |
|
Warning |
Unable to credit full amount of charge. |
Review the credit rule and verify that the GL allocation equals 100 percent for the specified transaction date. For more information, contact the finance manager. |
|
Warning |
WIP transaction expense type [Capital Expense|Depreciation] does not match investment billing expense type [Capital Expense|Depreciation]. |
Do one of the following: Set the Expense Type of the WIP Transaction to match the Billing Expense Type of the investment. Contact the finance manager. Set the Billing Expense Type of the investment to match the Expense Type of the WIP Transaction. Contact the investment or service manager. |
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