Troubleshooting Articles › Cannot Index Documentation in the Knowledge Center

Cannot Index Documentation in the Knowledge Center

Symptom:

I want to add documentation to the Knowledge Center. When I open it, I do not see the wrench icon that is required to accomplish this task.

Solution:

You must be authorized to add documentation to the Knowledge Center. If you are not authorized, the wrench icon does not appear in the upper-right corner of the Knowledge Center. To request access, contact your security administrator. If your security administrator indicates that you already have access, the system administrator can start or recycle the CA Chorus Application Server.

Note: For the steps to grant access, see the Site Preparation Guide.