Troubleshooting Articles › Cannot Find Information in Discipline-Specific User Guide

Cannot Find Information in Discipline-Specific User Guide

Symptom:

I am looking for CA back-end product information. I do not see it in my discipline-specific User Guide.

Solution:

The discipline-specific User Guides do not duplicate the back-end-product information. So, you may find technical product details in the applicable back-end bookshelf. You can access the back-end product bookshelf from the Knowledge Center. You must have a CA Support Online account to view the bookshelf. If you do not have a CA Support Online account, request an account through http://ca.com/support.

Follow these steps:

1. Click the Help icon on any CA Chorus window.
2. Select the required bookshelf from the Additional Information pane.
3. Log in to CA Support Online to view the bookshelf.

   Note: To avoid viewing this documentation through CA Support Online, upload and index it directly in the Knowledge Center. However, if you take this action, updates to the documentation on CA Support Online will be lost. For the steps to index documentation, see Using the Knowledge Center.

4. Search the CA back-end product bookshelf.