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Troubleshooting Articles

Troubleshooting Articles

Login Window Does Not Open

Symptom:

When I try to log in to CA Chorus, the Login window does not open.

Solution:

Several issues could prevent the Login window from opening. Review the following areas. If you identify an issue that is based on a step, after you address it, try to log in before continuing.

  1. Confirm that you are using the correct host and port in the product URL address.
  2. Confirm that all CA Chorus tasks are running. To do so, review the data in CA SYSVIEW or a similar tool.
  3. Review the JESMSGLG log to confirm that the CA Chorus Application Server task is not taking a dump.
  4. Review the server.log to identify out of memory issues for Java.
  5. Review the chorus-status.log, server.log, and boot.log (in that order) for fatal error messages.