Previous Topic: Troubleshooting ArticlesNext Topic: Knowledge Center Results Window Does Not Open


Cannot Access Product Documentation on CA Support Online

Symptom:

I cannot access non-CA Chorus documentation in the Knowledge Center search results.

Solution:

You must have a CA Support Online account to access the product documentation that is used with the CA Chorus.

Request an account through the http://ca.com/support.

To avoid viewing this documentation through CA Support Online, upload and index it directly in the Knowledge Center. However, if you do so, updates to the documentation on CA Support Online are lost.

Note: For the steps on indexing the documentation, see the Product Guide.