Troubleshooting Articles › User-Added Documentation Does Not Appear in the Knowledge Center

User-Added Documentation Does Not Appear in the Knowledge Center

Symptom:

The documentation that I added to the Knowledge Center repository does not appear in the search results.

Solution:

If the documentation was incorrectly indexed or if the indexes were cleared for any reason, then your documentation does not appear in the search results. To reindex your documentation, use the following process:

1. Click the Index Documents tab in the Knowledge Center Settings dialog and browse to locate the folder that contains the files you want to index.
2. Select the folders that you want to index and click Add.
3. Click Index.

Note: You can view the status of the indexing process by clicking View Log.