CA Business Service Insight Installation Guide › CA Business Service Insight Client Pack Installation

CA Business Service Insight Client Pack Installation

Some features of the CA Business Service Insight website require the installation of third-party applications on the end-user browser. To install all required applications, install the CA Business Service Insight client installation pack.

The CloudInsight8.3_Client.exe file is included in the DVD .iso file.

Components

The following table lists required components and the related CA Business Service Insight features:

Component Name	Third Party Application	Features
Time Slot Editor	Applet	Design, Foundation Entities, Timeslots Templates, View always timeslot
TeeChart Pro	ActiveX	Reports, Report Wizard, Generate
Flowchart	ActiveX	Service Level Management, Contracts Navigator
Script Editor	ActiveX	Catalog, Template Library, Business Logic Templates, Add Business Logic Template
DataSourceAnalyzerAX	ActiveX	Design, Data Acquisition, Adapters, Add New, Text File/SQL Adapter
ActiveQueryBuilderXControls	ActiveX	Design, Data Acquisition, Adapters, Add New, Add New SQL Adapter

Client Software Prerequisites

The client installer supports the following operations systems:

Microsoft Windows XP SP3 (32-bit version only)
Microsoft Windows Vista (32-bit version and 64-bit versions)
Microsoft Windows 7 (32-bit version and 64-bit versions)

The client requires the following software to operate:

Component	Version	Notes
Microsoft .NET Framework	4 Runtime	This .NET framework is required to create booklets using the Microsoft Word 2010 add-on. For more information about .Net 4, see the Microsoft website.
Microsoft Office web Components 2003	10 or higher	For more information about Microsoft Office Web Components, see the Microsoft website.
Microsoft Silverlight	3.5 sp1or higher	Microsoft Silverlight is a free .NET Framework plug-in for creating interactive user experiences. For more information about Silverlight and its installation, see the Microsoft website.
Adobe Flash Player	8 or higher	For more information, see the Adobe website.
JRE (Java Runtime Environment)	1.4.2.3 or higher	For more information about Java Runtime environment, see http://java.com/en/download/help/sysreq.xml.

The client supports the following versions of Internet Explorer:

The client requires to following security settings:

Client Scripts Executing (Allowed)
IIS Session State Availability (Enabled)
Session Cookies (Enabled)
Persistent Browser Cookies (Enabled)
Pop-up Blocking (Disabled). CA Business Service Insight is defined as a trusted site or no pop-up blocker is installed or enabled.
ActiveX Executing (Allowed).
Note: If your company policy does not allow you to set this item, it is not required.
Java Applets Enabled (Enabled)