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CA Business Service Insight Installation Guide › How to Install CA Business Service Insight › Complete the Installation

Complete the Installation

To complete the installation, perform the following tasks.

Important! Log in as sadmin after you install CA Business Service Insight. The default password is sadmin.

Follow these steps:

  1. Verify that the services you selected were installed correctly:
    1. Click Start, Run.
    2. Type services.msc, and click OK.
    3. Verify that the services corresponding to the components you selected during the installation were installed properly.

    Note: By default, ACE is the default calculation engine. ACE2 services do not appear.

    For a complete list of services, see CA Business Service Insight Services.

  2. Log in to the CA Business Service Insight website.
  3. Verify that the hours offset matches the time zone that you select.
  4. Verify that the dates for daylight savings match your location.
  5. (Optional) To support requests that the reverse proxy forwards to the CA website, enter the prefix string as the ProxyPrefix key value in the web.config file in AppSettings section. The prefix string is configured to route the request to the CA website in the proxy configuration.
    1. Verify that the website is routed correctly to the reverse proxy. Verify that the proxy value is spelled correctly and is entered between the two slashes ("/prefix/").

      For example, if the prefix mapped to the CA website is “ca” update web.config as follows:

      	<appSettings>
	<add key="ProxyPrefix" value="/ca/" />
	</appSettings>

      If the ProxyPrefix key does not exist, or if its value is an empty string, the website functions in normal mode.

    2. Add a header to the proxy configuration. Use the following header key: 
      	"X-Forwarded-CA-Oblicore-Proxy"
  6. (Optional) On 3-tier installations, update the settings on the CA Business Service Insight website.
    1. Click Administratoin, Site Settings, Advances.
    2. Click Queues.
    3. Update the Current Status MSMQ Machine, the Default MSMQ machine, and the Dashboard MSMQ Machine with the application server IP or address.

      Note: Windows Server 2008 R2 requires addition configuration. Update the following parameters:

      • Select ACE2, and update ACE2 Server.
      • Select Dashboard, Addresses, and update the Dashboard Service Url.
      • Select Dashboard, Current Status related settings, and update Url of the remote current status listener and Dashboard Engine listener address.

    CA Business Service Insight is ready for use.

CA Business Service Insight Services

Service Name
/ Server

Service Description

Service Catalog Modeling

Service Level Calculations

Enterprise Impact Analysis

ACE Transition Service

/ Application Server

Detects and sets recalculation date requests that arrive when assigning a metric from the ACE1 engine to the ACE2 engine.

The ACE Transition Service is an installed service in version 8.2 and later.

 

 

 

Adapter Listener
(Adapters)

/ Application Server

Reads data from the adapters and stores it in the CA Business Service Insight database. This service communicates with adapters through a TCP/IP socket.

No

Yes

No

Adapter Deployment
(Adapters)

/ Application Server

Receives requests to create, update, or delete adapters from the adapter wizard. This service communicates through a web service interface.

No

Yes

Yes

Alerts
(Events)

/ Application Server

Receives events from various parts of the system and compares data in those events to the set of system Alert Profiles. When an event matches an Alert Profile, the service generates an alert. The service receives events from a database queue.

No

Yes

Yes

Current Status Engine
(Dashboard)

/ Application Server

Calculates the Current Status indicators on the Dashboard.

No

No

Yes

Dashboard Engine
(Dashboard)

/ Application Server

Calculates the severity of each dashboard entity.

No

No

Yes

Log Server
(Logs)

/ Application Server

Writes log messages from various parts of the system into the database.

Each CA Business Service Insight component communicates with the Log server through a TCP/IP socket to log a message.

Yes

Yes

Yes

Penalty Writer

/ Application Server

Provides backward compatibility.

Note: The deprecated penalty writer functions are now done using metrics.

No

No

Yes

PSL Writer (PSL)

/ Application Server

Calculates the service level of each metric in each contract in the system.This service is the old main calculation engine.

To scale up, install more than one PSL Writer service on an application server. The services are then typically named "PSL Writer N", where N is a unique ID given to each service.

No

Yes

Yes

Reports Scheduler
(reports)

/ Application Server

Runs scheduled reports.

No

No

Yes

PSLWorker
<number>
(ACE2)
/ Application Server

Calculates the provided service level for ACE2 metrics.

 

No

Yes

Yes

ScriptHost

/ Application Server

Hosts engine tasks.

Yes

Yes

Yes

Oblisync on JBoss Application Server
(Content Transfer)

/ Web Server

Enables the Content Transfer feature to run.

No

Yes

No

ACE on JBoss Application Server

/ Application Server

Runs the ACE2 Manager on the JEE Application Server.

No

Yes

Yes

Tomcat 6

/ Application Server
&
/ Web Server

Apache Tomcat 6.0.32 Server

For more information, see http://tomcat.apache.org.

Yes

Yes

No

Tasks Host

/ Application Server

Performs asynchronous, system maintenance operations including the following:

  • Changes the status of a contract when it expires
  • Analyzes raw data to for missing events
  • Calculates indicators that verify if a contract is up-to-date. You can the see the data when you view the contract.
  • Runs "Translation Scripts".

Yes

Yes

Yes