Installation Guide › Prerequisites › Server Software Prerequisites › Application Server Prerequisites

Application Server Prerequisites

Operating System

The supported operating system platforms to host the application server are listed in the table on this page.

Important: In 1-tier installations, Windows, Oracle Server, and Oracle client must be 32-bit. Do not use any 64-bit version of the applications. Oracle Server must be version 11.2.0.3.

Notes:

• For Windows 2003 Standard or Windows Enterprise edition SP2, CA Business Service Insight supports the 32-bit version.
• For Windows 2008 Standard or Windows Enterprise edition SP2, CA Business Service Insight supports the 32-bit and 64-bit versions (except for single tier installations).
• For Windows 2008 Enterprise edition R2 SP1; CA Business Service Insight supports the 64-bit version (except for single tier installations).
• This product is IP Version 6.0 tolerant.
• Time-synchronize the Application and web servers when installing on three or more servers.
• Microsoft .NET Framework 3.5 SP1 must be installed.
• This product requires a dedicated account for its services and entities.
  • CA Technologies recommend that you use a domain account for CA Business Service Insight entities instead of a local account during installation. The same account must be used for all CA Business Service Insight servers.
  • Any account in use must be a member of the local administrator group. Record the user name and password of the member.

Notes:

• Before you install CA Business Service Insight, refer to the section Installation and Regional Settings.
• Before you install CA Business Service Insight, ensure that the Oracle server, Oracle client (see Note2) and the database connection configuration components, such as, TNSnames.ora, listener.ora,  are installed and configured correctly. Then establish a connection to the database using OLEDB and verify that the Listener is configured to recognize the instance you are creating.
  • TNSnames.ora must be present on all servers
  • Listener.ora must be present on the DB server.
    

Oracle

Install the 32-bit Oracle client listed here.

Notes:

• To establish a connection to the database server, the Oracle Client and Oracle OLEDB driver must be installed before you install CA Business Service Insight.
• The Oracle OLEDB version must be the same or a later version of the Oracle database software. The TNSname must already be defined in the TNSnames.ora file. Verify the definition with a TNSping [CA Business Service Insight database name] from the command line or using the Oracle Net Configuration Assistant.
• Oracle OLEDB Provider must be installed on the application server.
  • If you are adding the Oracle OLEDB Provider to an existing Oracle client, install it to the existing Oracle home. For any assistance with the Oracle OLEDB Provider installation, contact the CA Technologies support team.
  • The CA Business Service Insight application server NLS_LANG settings must be identical to the database NLS_LANG settings.
• Application Server Memory must be at least 2-GB RAM

Note: Verify that TNSnames.ora is present on all servers.

Note: MSMQ uses the following ports:

• TCP: 1801
• RPC: 135, 2101/2112, 2103/2114, 2105/2116
• UDP: 3527, 1801

• JDK 1.6.16 Environment (32-bit)

Note: In ACE2, JBoss is used as an application server. Verify that the following ACE2 ports are available to accommodate the servers on which JBoss runs: 4073, 1298, 1299, 8283, 4744, 4645, 3728, 19201, 1361, 1363, 8293, 8280, 1300, 5546, 4657.