Installation Guide › Prerequisites › Server Software Prerequisites › Web Server Prerequisites

Web Server Prerequisites

This section describes the prerequisites that must be present on the Web Server before installing CA Business Service Insight 8.3.

Important: In 1-tier installations, Windows, Oracle Server, and Oracle client must be 32-bit. Do not use any 64-bit version of the applications. Oracle Server must be version 11.2.0.3.

Operating System

The operating system platforms that can host the web server are listed in this table.

Oracle

Install the 32-bit Oracle client listed in this table.

Notes:

• Windows 2003 Standard or Enterprise edition SP2: CA Business Service Insight supports the 32-bit version.
• Windows 2008 Standard or Enterprise edition SP2: CA Business Service Insight supports the 32-bit and 64-bit versions (except for single tier installations; only 32-bit is permitted on 1-tier installations of CA Business Service Insight).

Notes:

• TNSnames.ora must be present on all servers.
• Listener.ora must be present on the DB server.

Additional Information for Windows 2008 Server R2

This section contains relevant additional information about CA Business Service Insight Web Servers.

Notes:

• This software is IP Version 6.0 tolerant.
• The Active Server Pages extension must be set to Allow on the web server.
• You must time synchronize the Application and web servers when you install on three or more servers.
• This product requires the use of a dedicated account for its services and entities.
  • CA Technologies recommend that you use a domain account for CA Business Service Insight entities instead of a local account during installation in the account. The same account must be used for all CA Business Service Insight servers.
  • Any account in use is a member of the local administrator group. Record the user name and password of the member.

Note: MSMQ uses the following ports:

• TCP: 1801
• RPC: 135, 2101/2112, 2103/2114, 2105/2116
• UDP: 3527, 1801

• JDK 1.6.16 Environment (32-bit)
• JBoss version 7.0 GA release
  • JBoss Messaging 1.4.5
  • JBoss Remoting 2.2.3 SP1
  • Set the JBoss version 7.0 GA release for JAVA 6 that was ported to use JBoss Messaging 1.4.5.GA.

Note: Content Transfer uses the following ports on the JBoss application server:

1198, 1199, 1200, 1201, 1261,1262, 3628, 3973, 4544, 4545, 4548, 5546, 4557, 8180, 8183, 8193, 19101.

To install JBoss

JBoss 7 is installed automatically as part of the current release.

Oracle

• Oracle OLEDB Provider must be installed on the application and web servers.

Install the Oracle client listed here.

Notes:

• We support the 32-bit client only.
• If you are adding the Oracle OLEDB Provider to an existing Oracle client, install it to the existing Oracle home. If you need any assistance with the Oracle OLEDB Provider installation, contact the CA support team.
• The CA Business Service Insight server NLS_LANG settings must be identical to the database NLS_LANG settings.

Hardware Prerequisites

This section describes the minimum and recommended hardware requirements for each type of CA Business Service Insight servers. In addition, this section describes the required network connectivity.

The data provided here are a generic guideline. The data do not replace performing project-specific assessments and sizing.

Database Server Hardware Requirements

The following table describes the minimum and recommended hardware requirements to host a CA Business Service Insight Database server. The database capacity depends on various parameters, such as:

• Number of metrics
• Volume of Raw Data
• Period for which historical data is kept

* RAID 5 controller, or a comparable high-availability/high-throughput disk configuration, is strongly recommended.

For more information on Oracle hardware supported platforms, refer to: http://www.oracle.com/technology/documentation/index.html

Application Server Hardware Requirements

The following table describes the minimum and recommended hardware requirements to host an CA Business Service Insight Application server.

* RAID 5 controller, or a comparable high-availability/high-throughput disk configuration, is strongly recommended.

Web Server Hardware Requirements

The following table describes the minimum and recommended hardware requirements to host an CA Business Service Insight Web server.

Note: The number of servers and the CPU and memory resources that are required for operation of CA Business Service Insight servers increases with the number and types of users.

* RAID 5 controller, or a comparable high-availability/high-throughput disk configuration, is strongly recommended.