User Guide › Administration › Site Settings › Define Alert Settings

Define Alert Settings

You can define parameters that apply to the alerts sent by the system. Note: Other features such as e-mail service comparison reports, and contract approvals use email settings from this page.

Click the Alerts option to display the Alert Settings page.

When defining alert settings, define general parameters that apply to all alerts. In addition, you can configure settings that apply to any alerts sent using e-mail or SMS.

Follow these steps:

1. In General, define the general settings:
   • In Ignore events older than, enter or select the number of minutes after which events are ignored and alerts are not issued.
   • In the Minimal time allowed between alerts field, enter or select the minimum number of minutes between alerts.
   • In Default or Minimal Time Between Alerts, enter or select the default number of minutes that the system waits between issuing alerts. Users can modify this value to create an alert profile, subject to the settings in the previous field.
2. Open E-mail to define the e-mail settings:
   • In the Server address, enter the address for the e-mail server.
   • In Address of alerts system, enter the address to be placed in the From field of all email alerts.
   • In Alerts system sender name, enter the name to be placed in the From field of all email alerts.
3. In SMS, define the settings for alerts sent using SMS:
   • In System sender name, enter the name to be identified as the sender of the SMS alert.
   • In Server address, enter the address of the SMS server.
   • In User Name, enter the user name for accessing the SMS server.
   • In User password, enter the password for accessing the SMS server.
   • In API ID, enter the ID number supplied by the SMS service provider to activate the SMS service.
   • In "Message Sent OK" indication, enter the expected response from the SMS server whenever an SMS is sent successfully.
4. In Popup: Select the field "Check for alerts every", enter, or select the interval (in minutes) between system checks for alerts.
5. Click Save.

   The alert settings are saved and apply to all new alerts.