User Guide › Service Level Management › Exceptions › View Exception History

View Exception History

You can view the history of a particular exception to see all the changes that have been made over time, including:

• Date of the change
• User who made the change
• Type of change
• Justification for the change
• Description of the change

Follow these steps:

1. In the Exceptions page, perform a search to display the required exception in the search results area.
2. Click , or the exception name to display the Exception Details page.
3. Click History.

   -OR-

4. Right-click on the exception name and then choose History.
5. The Exception History page opens.
6. The exception details are displayed, as well as the history of the exception.
7. Click Done to return to the Exceptions page.