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Copy a Metric from One Service Level Template to Another

Metrics can be copied from any contract template to a specified contract template. A specific metric can also be copied to a specific contract template.

Follow these steps:

  1. In the Contract Template Details page, All Metrics tab, click Add New, Select from Contract Template.

    The Select Contract Template Metrics dialog box opens.

  2. Expand the contract template and select the specific metric from that contract template.
  3. Click OK.

    The Metric Details page opens.

  4. Modify the metric if required and click Save.

    The metric is added to the Service Level Template and the Service Level Template Details page opens.

    For more information, see Modifying a Metric.

To copy a specific metric to a specific contract template

  1. In the Contract Template Details page, All Metrics tab, click next to the metric that you want to copy and select Copy to Contract Template.

    The Select Contract Template dialog box opens.

  2. Select the specific contract template to which you want to add the metric and click OK.

    The Metric Details page opens.

  3. Modify the metric if required and click Save.
  4. Click Save.

    The metric is added to the contract template and the Contract Template Details page opens.

    For more information, see Modifying a Metric.