Capacity & Performance Management Metric List

The following table lists the Capacity and Performance Management metrics.

Refer to Generic Business Logic Modules for in depth description of the business logic modules associated with this service level template.

Metric Name	Description
Average latency	Calculates average latency.
Average throughput	Calculates average throughput.
Customer satisfaction level	Overall customer satisfaction level.
Percent of CPU usage	Calculates the percent of CPU usage.
Percent of file storage usage	Calculates the percent of file storage.
Percent of memory usage	Calculates the percent of memory usage.
Percent of time CPU exceeds utilization	Percent of time that the CPU utilization exceeds a predefined threshold.
Percent of time file storage exceeds utilization	Percent of time that the file utilization exceeds a predefined threshold.
Percent of time memory exceeds utilization	Percent of time that the memory utilization exceeds a predefined threshold.
Percent of transactions completed on time	Percent of transactions completed within a predefined threshold.
Transaction average delivery time	Calculates the average transaction time.
Worst transaction time	Worst transaction time within the calculation period.