Generic Business Logic Modules

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Generic Business Logic Modules

This section provides description for set of generic business logic modules that can be utilized in the calculation of several domains and types of calculations such as capacity and performance management, configuration management, customer satisfaction etc.

All configuration management metrics are utilizing the generic calculation module.

Capacity and performance management metrics and customer satisfaction metrics are utilizing the average measurements module.

The following are example of event types that are used as input for the generic modules:

Performance Event Type Structure

#	Name	Field Type	Field Description
1	Timestamp	Date	Time of measurement.
2	Component	String	Resource on which performance is reported.
3	CPU	String	% of CPU load.
4	Memory	Float	% of Memory utilization.
5	Throughput	Float	Average bytes/second.
6	Latency	Float	Average of seconds.

Transaction Event Type Structure

#	Name	Field Type	Field Description
1	Timestamp	Date	Time measurement.
2	Transaction	String	ID/Type of transaction conducted.
3	Component	String	Resource on which performance is reported.
4	Transaction Description	String	Additional information about the transaction.
5	Duration	Float	Response time of the transactions.

Customer Satisfaction Event Type Structure

#	Name	Field Type	Field Description
1	Customer	String	Customer Name.
2	SatisfactionLev	Integer	Customer Level of Satisfaction.

Configuration Event Type Structure

#	Name	Field Type	Field Description
1	Customer	String	Customer name.
2	NumberOfCIs	Integer	# of configuration items.
3	NumOfIncidents	Integer	# of incidents caused by improper configuration of assets.
4	NumOfDeviations	Integer	# of deviations identified between configuration repository and actual asset configurations.
5	NumOfUnAcctLic	Integer	# of licenses purchased and not accounted for in repository.