Service delivery is the management of the IT services themselves. It involves a number of management practices to ensure that IT services are provided as agreed between the service provider and the customer. The processes included in this service level template are of longer term planning and improvement nature of the IT services.
The Service Delivery template folder contains the following service level templates:
This service level template contains metrics that ensure the practice of identifying levels of IT service availability for use in service level reviews with customers. The goal is to optimize the capability of delivering services to whom and when it is required cost effective and sustained level of availability that enable the business to satisfy business objectives.
For the list of metrics see Availability Management Metric List.
This service level template contains metrics that are responsible for ensuring that IT processing and storage capacity provision match the evolving demands of the business in a cost effective and timely manner. Capacity management can be defined as business capacity management, service capacity management, and resource capacity management.
For the list of metrics see Capacity & Performance Management Metric List.
|
Copyright © 2012 CA.
All rights reserved.
|
|