Percent Resolution on Time

Calculates the percentage of tickets resolved on time

Average Resolution Time

Calculates the average tickets resolution time

Maximum Resolution Time

Calculates the maximum time to resolve tickets

Minimum Resolution Time

Calculates the minimum time to resolve tickets

Percent Response on Time

Calculates the percentage of tickets responded on time

Average Response Time

Calculates the average tickets response time

Maximum Response Time

Calculates the maximum tickets response time

Minimum Response Time

Calculates the minimum tickets response time