CA Business Service Insight provides important business service information such as SLA status, SMI score in enterprise. But, this information can not be integrated and orchestrated well with IT management products from CA and other vendors. There is no unified data format for CA Business Service Insight to integrate with these products.
The CA Business Service Insight connector enables members of IT Operations to have visibility into status of contracts for services. This helps them to monitor and make better decisions on problem prioritization. By using the connector, the contract status is exposed from CA Business Service Insight and captured by the IT operation system.
Note: For more information about CA Business Service Insight, see the CA Business Service Insight documentation.
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