CA Business Service Insight provides important business service information, such as SLA status. However, this information does not easily integrate with IT management products from CA Technologies or other vendors. There is no unified data format for CA Business Service Insight to use to integrate with these products.
The CA Business Service Insight connector enables members of IT Operations to have visibility into the status of contracts for services. This visibility helps IT monitor problem areas and prioritize work. The connector exposes and captures the contract status from CA Business Service Insight for the IT operation system.
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