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User Guide › Getting Started with CA Business Service Insight › Search Options

Search Options

You can search for entities by clicking a letter just below the search panel to display all of the results beginning with that letter.

Note: Search criteria are not case-sensitive.

To facilitate the search process, CA Business Service Insight enables the use of wildcards to assist in finding the required information with minimal effort. The following wildcard characters are provided to allow you to search for items without entering every character of the query term:

Symbol

Description

*

Enter an asterisk to represent any number of characters in the defined position.

For example, if you enter: Tech*, the search results include all items that begin with those four letters.

_

Enter an underscore to represent a single character in the defined position.

For example, if you enter: _VOIP, search results include items such as, AVOIP, BVOIP. If you enter SERVER_, search results include items such as Server1, Server2, Server3, Server4.

To enhance search capabilities, users can save favorite searches, which they can then easily access when performing a search or when using the Dashboard.

Follow these steps:

  1. In the search area, fill and select all desired search criteria.
  2. Click Search. The search results display below the search area.
  3. Verify that the results are to your satisfaction. If not, perform steps 1 and 2 until you get the results you want.
  4. Click Save icon. The Save Search window opens.
  5. In Name, enter the name of the search.
  6. In Description, enter a description for the search.
  7. Click Save. The search is saved.