CA Business Service Insight interfaces with various data sources to collect real-time data about the service levels being provided to contract parties. These interfaces, which sit between the data sources and CA Business Service Insight, are called adapters. Adapters are modules that are in charge of collecting data from various data sources and passing them to CA Business Service Insight in a form of events with a unified structure. The adapters enable a full separation between the data sources layer and the contracts, business logic and reporting layers. This means that a data source can be changed without affecting the business logic in use. For example, a company that has numerous contractual agreements in the system with thousands of configured reports decides to change its "helpdesk system" from one vendor to another. With CA Business Service Insight architecture, only the adapter needs to be configured to connect to the new data source and no changes are required in the business logic, contracts or reports.
CA Business Service Insight adapter technology is based on a high-performance generally-designed XML engine. Each relevant data source within the organization is interfaced by a specified adapter. There are two types of adapters, Text File adapters and SQL ODBC-based adapters. This allows accessibility to information originated in various types of data sources such as databases, log files, XML source files, Excel files, TCP/IP, SNMP and SMTP streams, APIs and Web Services, LDAP and IMS repositories, CMDB solutions, homegrown tools and other utilities. Using a well-defined XML configuration, the adapter knows how to read all types of data forms, formats and structures, and pass only the relevant information to CA Business Service Insight.
The adapter modules are separated modules of CA Business Service Insight and can be deployed and distributed in the organization network. The adapter communicates with CA Business Service Insight using TCP/IP safe protocol. The adapter platform includes a restart/recovery mechanism and can handle problems in data received from third-party tools such as tool crash, network problems, missing data, duplicate data, garbage data, gaps in the data, data validation, and others. Each adapter provides full data integrity and complete tracking and logging of all adapter messages.
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