Upgrade CA Automation Suite for Clouds with the Service cartridge › Disable Default CA Service Catalog Rules

Disable Default CA Service Catalog Rules

If you are already using any of the following default CA Service Catalog rules in your environment, we recommend disabling them. The default rules create conflict with the CA Automation Suite for Clouds content whenever a request is raised. Additionally, if you have created custom actions for the default CA Service Catalog rules, add the actions again to the new set of rules.

Important! The service cartridge includes equivalent rules for the set of the following rules by adding a condition that does not conflict with the non-ASC content.

The service cartridge includes variants for all the conflicting default CA Service Catalog rules. The rules are separated in two groups with the prefix ASC and NON-ASC, and they are enabled by default. You can enable or disable the rules in CA Service Catalog with the prefix NON-ASC after deploying and configuring the content pack.

Follow these steps:

1. Log in to CA Service Catalog.
2. Click Home, click Administration, and then click Tools.
3. Click Events-Rules-Actions from Menu.
4. Click Modify against the following rules and disable them:
   • ASC - OOB - When Status is Submitted and Approval Process is driven by Workflow
   • ASC - VDI - When Status is Submitted and Approval Process is driven by Workflow.
5. Click OK.

   The rules are disabled.